St Mary’s Hospital

Address

St Mary’s Hospital

Imperial College Healthcare NHS Trust

3rd Floor

Clarence Building

Clarence Wing

Paddington

Praed Street, London, W2 NY1

What 3 Words

Key Contacts for Parents

TITLE NAME
Lead Consultant Aniko Deierl Head of Specialty
Ujjwal Kariholu SMH Site lead
Senior/Lead Nurse Fiona Stubbs
Matron Shakeela Banno
Parent /Family Liaison Contact N/A
Main Hospital and extension 020 3312 6666
Unit Contact Number 020 3312 1103

Parent support group

Weekly Parent Group Support Meeting

This event is held weekly for parents and facilitated by the neonatal psychologist

Neonatal Innovation Group Lunch (NIGL)Neonatal Innovation Group Lunch (NIGL) meetings held quarterly inviting parents post discharge for feedback. Minutes and ‘You said, we did’ summaries available of these meetings. This is a forum where staff and parents (past and present) can meet to discuss the service and consider things that could make the experience better, working in partnership to listen to feedback, reflect on how things could be different and come up with shared action plans for change.“NIGL” a place to share “niggles” and discuss ideas and solutions and feedback is used for service improvement.

Listening event by MNVP: The first external listening event was held at QCCH on 13th December to seek independent feedback about our neonatal care.

Unit Facilities

The Unit has a parent kitchen with tea and coffee making facilities. Addition to cereals and snack boxes, a hot meal each day is available for a parent who has a baby being cared for in the Unit. There are some toys for your baby’s siblings children must be supervised at all times.

There is a separate expressing room and comfortable large reclining chairs available at the cots side.

Rooming in rooms are available for parents who require transitioning support ready for the next steps to home. There are a small number of bedrooms allowing parents to stay overnight at the hospital. The rooms are allocated and prioritised as below:

  • parents with a very sick baby
  • mothers establishing breastfeeding
  • parents preparing to take their baby home
  • parents who have to travel a long distance to visit their baby

We will always accommodate parents to stay when we can but cannot always guarantee a room.

Unit Services

Imperial College Healthcare NHS Trust (ICHT) has two neonatal units which support the maternity centres at both St. Mary’s Hospital (SMH) and Queen Charlottes and Chelsea Hospital (QCCH).

St Mary’s Neonatal Unit is a local neonatal unit (LNU, level 2) which provides special care (SC) and high dependency (HD) care together with a restricted volume of intensive care (IC) for infants born 28-32 weeks’ gestation or birthweight > 800 g and term infants.

The Unit has two main areas with a number of smaller rooms:

  • Intensive Care (IC) and High Dependency Care (HD)
  • Special Care (SC)

Number of cots: 20 (2 IC, 6 HD, 12 SC)

Visiting and Unit access

  • Parents are part of the team! Therefore, they are welcome at any time, day or night.
  • Siblings are welcome to visit between 15.00 and 19.00.
  • Additionally to parents, four named visitors are allowed to visit between 15.00 and 19.00 and we ask that no changes to be named visitors are permitted for the duration of your baby’s stay unless exceptional circumstances
  • At the present the unit has not implemented any restrictions in visiting
  • Following admission on the next working day the ward clerk helps the parents to get registered and have access to the unit by Biometric fingerprint access.

Parent not yet able to access the unit with fingerprint will need to buzz through to Unit from the main entrance and the door will be opened.

Faith Leaders & Chaplaincy

There are chapels and prayer rooms available for use by patients and those visiting patients. They are open during normal working hours (07.00 to 19.00, daily) for private prayer and reflection.

Our chaplaincy team offers confidential religious, spiritual, and pastoral care to all patients, visitors, and staff across our five hospital sites, during normal working hours and as a 24/7 urgent out-of-hours on-call service.

A visit by the chaplain can be requested either during normal working hours by phoning 020 3312 1508 or by email imperial.chaplains@nhs.net. The team is available from 09.00 to 17.00, Monday to Friday. In an urgent situation out of hours, via the on-call chaplain (call switchboard on 020 3311 1234 and ask for the on-call Chaplain).

Christian chapel

The St Mary’s chapel is open to everyone; it provides a quiet place to pray or reflect during the day for prayer and reflection. Roman Catholic Mass is celebrated on Sunday at 12.00, Tuesday at 12.30 and Thursday at 12.30, and usually on Holy Days of Obligation at 12.30 subject to availability on the day.

A Church of England Eucharist is held on Wednesday at 12.30. Memorial services and other acts of worship are also held at particular times of year such as Christmas and Lent, Holy Week, and Easter.

Muslim Prayer room

The Muslim prayer room has separate ablution facilities for men and for women located Ground floor, Clarence building. Women are invited to pray in the multi-faith room, which is next to the Muslim prayer room. These spaces are provided for patients, their relatives and staff, for private and congregational prayer. Jummah prayers are held on Friday’s, contact the chaplaincy for timings.

Multi-faith room

The multi-faith room is available is used in particular by Muslim women for their prayers. It is next to the Muslim prayer room, and separated by a sliding partition. The space provides a quiet place for patients, their relatives and staff to pray and reflect. It is also used for Friday Jummah prayers together with the Muslim prayer room, with the sliding partition removed.

Hospital’s Main Website

Our Unit Charity

Hospital Information

St Mary’s Hospital is the major acute hospital for North West London as well as a maternity centre with consultant and midwife-led services. The hospital provides care across a wide range of specialties and runs one of four major trauma centres in London in addition to its 24/7 A&E department.

Places to eat:

Real Coffee café
The Real Coffee Café is situated on the ground floor of the Queen Elizabeth the Queen Mother (QEQM) building. It serves a selection of hot and cold beverages, food and snacks. There is a seating area where you can eat and drink, and free Wi-Fi is also available.

There is a large variety of food shops and restaurants available nearby on Praed Street

Shops on hospital site:

Friends of St Mary’s Hospital sale
The Friends of St Mary’s Hospital run a weekly stall selling a selection of cards, gifts and memorabilia.
Location
Outside the Queen Elizabeth the Queen Mother (QEQM) building, South Wharf Road
Opening times
Every Tuesday, 11.00 to 15.00

Other facilities:
Lloyds Pharmacy:
There are two pharmacies at St Mary’s Hospital which provide a drop-in prescription service.
Location
Ground floor, Queen Elizabeth the Queen Mother (QEQM) building, South Wharf Road
Opening times
Monday to Friday, 09.00 to 18.00
Saturday and bank holidays, 09.00 to 13.30
Sunday, 10.00 to 13.30
Contact information
Phone: 020 7402 2988

Post box:
A Royal Mail post box is situated outside the Queen Elizabeth the Queen Mother (QEQM) building on South Wharf Road.
Cashpoint:
The nearest cashpoint is located on South Wharf Road
Wi-fi
The Trust have upgraded the NHS Wi-Fi service to allow for video calls and entertainment streaming services free of charge

Travel Information

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