Queen’s Hospital


Queen’s Hospital

Barking, Havering & Redbridge University Hospitals NHS Trust

1st Floor, Blue zone

Rom Valley Way

Romford, RM7 0AG

What 3 Words

Key Contacts for Parents

Lead Consultant Dr Ambalika Das
Senior/Lead Nurse Lynda Hassell – Clinical Group Director of Nursing (Babies, Children & Young People)
Emily Bell – Head of Nursing (Babies, Children & Young People) (as of 15th Jan 2024
Matron Babini Madhan Jacob
Parent /Family Liaison Contact N/A
Main Hospital and extension 017 0843 5000 extn 3799
Unit Contact Number 017 0843 5115

Parent support group

This is held on the last Wednesday of every month 11 -12:30 pm in the community room at Tesco 822 High Rd, Romford, RM6 4HY.

Unit Facilities

There is a parent’s rest room, an expressing room, a quiet room and a parent’s pantry/kitchen. There are two en-suite rooming-in rooms.

Unit Services

The unit is a Local Neonatal Unit with 32 cots, providing a whole range of intensive care (IC), high dependency care (HD), and special care (SC) services. The unit provides Transitional Care (keeping babies and families together) on the Postnatal Wards. We have a Neonatal Community Nursing Team that supports babies and families when they leave the neonatal unit.
We have allied health professionals that are part of the team and provide care for babies, these include Physiotherapist, Occupational Therapist, Dietician, Speech and Language Therapist and perinatal psychotherapist.

To further support families there is an Infant Feeding & Developmental Care Lead.

We have Advanced Neonatal Nurse Practitioners (ANNP), who work on the medical rota. ANNPs are ideally placed to support both medical and nursing colleagues.

For babies who may need further care and referral to the children’s team there is also a Children’s Complex Discharge Coordinator to support this transition.


We give parents, grandparents, and siblings access for 24 hours a day, and there is no age limit for siblings.

Faith Leaders & Chaplaincy

The Trust has a Chaplaincy team which consists of Chaplains from Christian and other faith backgrounds through established links within the local faith communities, including Jewish, Muslim, Hindu, and Sikh. They are on-site Sunday and Friday between 9 am – 5 pm.

There is a Chapel and a Multi-Faith prayer room at the hospital. These are open seven days a week, 24 hours a day.

Hospital’s Main Website

Our Unit Charity

The King George & Queen’s Hospitals Charity can be contacted on 01708 774825 or email: bhrut.charity@nhs.net

Hospital Information

Meals are available for all parents if they have a baby in the Neonatal Unit.

Refreshments and food are also available at the main entrance to the Hospital (Please note that these may be subject to change):

Costa Coffee is open weekdays from 06.30 am to 23.00 pm weekdays and 07.00 am to 20.00 pm weekends.

The Food Court Restaurant is open 07.30 am – 18.00 Monday – Friday and at weekends 08.30 – 15.30 pm.

Yardbird is open 11.00am – 18.00 pm and Subway is open daily from 07.00 am to 22.00 pm.

There is a small convenience store – Costcutter Shop, which stocks a range of food, drinks and household items which is open from 07.00 am to 20.00pm.

There is a fruit stall outside the main entrance open Monday to Friday.

There are 24-hour hot vending machines with 6 different options available including fresh blended soup or smoothies, warm bakery items, hot meals with multiple choices or fresh baked pizzas.

The hospital has free Wi-Fi and you can access it by:
• Go to your Wi-Fi settings and connect to ‘NHS Wi-Fi’
• Open your internet browser
• Read the terms of use and click the button to accept and connect.

Taxi Phone: Can be found at Queen’s Hospital: Emergency Department main reception, in the Main Atrium and in the Haematology and Oncology lobby.

There is a Cash Machine located in the atrium near the main entrance at Queen’s Hospital.

Baby changing facilities can also be found near the toilets in the main atrium, in the Emergency Department and on the first floor of the Atrium, near the lifts.

Travel Information

Bus routes
There is a bus station within the grounds of Queen’s Hospital. Buses 5, 128, 175, 193, 365, 496, 498, and 499 all enter the hospital grounds.

Buses 103 and 174 serve Oldchurch Road, a 5-minute walk from the hospital. Pedestrian access is via Oldchurch Rise Buses 248 and 294 serve South Street, a 10-minute walk from the hospital. Pedestrian access is either via Rom Valley Way or Oldchurch Rise Trains.

If you travel to Queen’s Hospital by train, the closest station is Romford, part of TfL Rail. The hospital is a 10-minute walk away. Buses 128, 175, 193, 365, and 496 run between the hospital and the station.

London Underground
The nearest tube stations are Dagenham Heathway (District line), then the 175 bus, or Hornchurch (District line), then the 193 bus into the hospital.

Car access to Queen’s Hospital is through the main entrance on Rom Valley Way. If you travel via the M25, take Junction 28 (A12), then the A125 or Junction 29 (A127), then the A118 to Romford town centre. Follow the signs to the hospital. Our postcode for your sat nav is RM7 0AG.

We offer free parking for parents. Note this is for one vehicle only and needs to be renewed every five days.