Queen Charlotte’s & Chelsea Hospital

Address

Queen Charlotte’s and Chelsea Hospital

Imperial College Healthcare NHS Trust

4th Floor

Queen Charlotte’s & Chelsea Hospital

Du Cane Road,

Hammersmith W12 0HS

What 3 Words

Key Contacts for Parents

TITLE NAME
Lead Consultant Aniko Deierl Head of Specialty
Gaurav Atreja QCCH Site lead
Senior/Lead Nurse Fiona Stubbs
Matron Edward Knowler
Parent /Family Liaison Contact N/A
Main Hospital and extension 020 3313 1111
Unit Contact Number 020 3313 5158

Parent support group

Weekly Parent Group Support Meeting

This event is held weekly for parents and facilitated by the neonatal psychologist

Neonatal Innovation Group Lunch (NIGL)Neonatal Innovation Group Lunch (NIGL) meetings held quarterly inviting parents post discharge for feedback. Minutes and ‘You said, we did’ summaries available of these meetings. This is a forum where staff and parents (past and present) can meet to discuss the service and consider things that could make the experience better, working in partnership to listen to feedback, reflect on how things could be different and come up with shared action plans for change.“NIGL” a place to share “niggles” and discuss ideas and solutions and feedback is used for service improvement.

Listening event by MNVP: The first external listening event was held at QCCH on 13th December to seek independent feedback about our neonatal care.

Unit Facilities

The Unit has a parent kitchen with tea and coffee making facilities. Cereal, sandwiches and snack boxes available each day. There are some toys for your baby’s siblings children must be supervised at all times.
There is a separate expressing room and comfortable large reclining chairs available at the cots side.
Rooming in rooms are available for parents who require transitioning support ready for the next steps to home. There are a small number of bedrooms allowing parents to stay overnight at the hospital. The rooms are allocated and prioritised as below:

  • parents with a very sick baby
  • mothers establishing breastfeeding
  • parents preparing to take their baby home
  • parents who have to travel a long distance to visit their baby
  • We will always accommodate parents to stay when we can but cannot always guarantee a room.

Unit Services

Imperial College Healthcare NHS Trust (ICHT) has two neonatal units which support the maternity centres at both St. Mary’s Hospital (SMH) and Queen Charlottes and Chelsea Hospital (QCCH).

QCCH is a (level 3) neonatal intensive care unit (NICU), which provides neonatal care for infants born <27 weeks of gestation and/or of birthweight <800 grams as well as multiple pregnancies <28 weeks of gestation, as well as IC for more mature infants. The service treat newborn babies with complex medical needs, including cardiac and neurological problems, as well as newborn babies with hypoxic ischaemic encephalopathy and retinopathy of prematurity. The service maintain close links with the fetal medicine unit, clinical genetics and specialist paediatric services at ICHT (ID, paed surgery, neurology).

The Unit has two main areas and each has a number of small rooms:

  • Intensive Care (IC)
  • High Dependency Care (HD) and Special Care (SC)

Number of cots: 26 (12 IC, 6 HD, 8 SC)

Visiting and Unit access

  • Parents are part of the team! Therefore, they are welcome at any time, day or night.

  • Siblings are welcome to visit between 15.00 and 19.00.

  • Additionally to parents, four named visitors are allowed to visit between 15.00 and 19.00 and we ask that no changes to be named visitors are permitted for the duration of your baby’s stay unless exceptional circumstances

  • At the present the unit has not implemented any restrictions in visiting

  • Following admission on the next working day the ward clerk helps the parents to get registered and have access to the unit by Biometric fingerprint access.

  • Parent not yet able to access the unit with fingerprint will need to buzz through to Unit from the main entrance and the door will be opened.

Faith Leaders & Chaplaincy

There are chapels and prayer rooms available for use by patients and those visiting patients. They are open during normal working hours (07.00 to 19.00, daily) for private prayer and reflection.

Our chaplaincy team offers confidential religious, spiritual, and pastoral care to all patients, visitors, and staff across our five hospital sites, during normal working hours and as a 24/7 urgent out-of-hours on-call service.

A visit by the chaplain can be requested either during normal working hours by phoning 020 3312 1508 or by email imperial.chaplains@nhs.net. The team is available from 09.00 to 17.00, Monday to Friday. In an urgent situation out of hours, via the on-call chaplain (call switchboard on 020 3311 1234 and ask for the on-call Chaplain).

Christian chapel

St Luke’s Chapel is open during the day for private prayer and reflection. Roman Catholic Mass is celebrated on Sunday at 12.30, Monday at 12.30 and Friday at 12.30, and usually on Holy Days of Obligation at 12.30 subject to availability on the day. Memorial services and other acts of worship are also held at particular times of year such as Christmas, Lent, Holy Week, and Easter.

Located: Hammersmith Hospital, Ground floor, zone B.

Muslim prayer room

The Muslim prayer room has separate spaces and ablution facilities for men and for women. These spaces are provided for patients, their relatives and staff, for private and congregational prayer. Jummah prayers are held on Friday’s, contact the chaplaincy for timings.

Located: Hammersmith Hospital, First floor, zone B.

Multi-faith room

The multi-faith room provides a quiet place for patients, their relatives and staff to pray or reflect.

Located: Hammersmith Hospital, First floor, zone B.

Hospital’s Main Website

Our Unit Charity

Hospital Information

Hospital Information / Food / Cash Machines

Queen Charlotte’s & Chelsea Hospital is a maternity, women’s and neonatal care hospital, also with strong research links. It has a midwife-led birth centre as well as specialist services for complicated pregnancies, foetal and neonatal care

Places to eat

AMT Cafe The café is located in the hospital’s main entrance and serves a selection of hot and cold beverages and snacks.
Location Ground floor
Opening times Monday to Friday 07.30 to 17.00

Restaurant
The restaurant is located in Hammersmith Hospital and serves a selection Costa Coffee beverages, along with a variety of hot and cold food and snacks.
Location Hammersmith Hospital, ground floor, zone N
Opening times Monday to Friday, 07.00 to 18.00. Weekends and bank holidays, 08.00 to 14.00

Amigo shop
The Amigo shop is located near the main entrance to the hospital. It sells a selection of magazines, sandwiches, snacks, drinks and toiletries.
Location Ground floor, south corridor
Opening times Monday to Friday, 07.00 to 20.30. Weekend and bank holidays, 09.00 to 19.00

Vending machines can be found next to the pharmacy in zone A and at the main entrance in the south corridor. They serve a selection of hot and cold food and snacks 24 hours a day

Facilities:

Lloyds Pharmacy The onsite pharmacy provides a drop-in prescription service for outpatients.
Location Ground floor, zone A
Opening times Monday to Friday, 09.00 to 18.30. Weekends, 10.00 to 13.30. Bank holidays, 09.00 to 13.00. Christmas and Boxing Day, 10.00 to 13.00
Contact information Phone: 020 7402 2988

Post box
A Royal Mail post box situated on the corner of Artillery Lane and Du Cane Road.

Cashpoint
There is a cashpoint near the main entrance of Hammersmith Hospital.

Wi-fi
The Trust have upgraded the NHS Wi-Fi service to allow for video calls and entertainment streaming services free of charge

Travel Information

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